TERMS & CONDITIONS
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TERMS & CONDITIONS
1- Online Payment Policy
Any person paying online should use their own personal credit or debit cards. If not, then the service may not be awarded.
2- Invoicing and Payment Terms
You will only pay when you pick up your car. However, in the event that you are specific about the car you require please let your sales agent know. In these cases, we will charge the security deposit in advance in order to ensure a commitment to the booking and the car Our invoice will be issued on the day you pick up your car, in advance of the term of the rental (i.e. a prepayment) and must be settled in full immediately We will block a deposit of AED 5,000, which will be refundable upon return of the car (“vehicle check-in”). This amount will be released after 28 days from the date of return to take care of any traffic fines, Salik (toll charges), damages etc. For Monthly and Lease agreements, our monthly invoice will be issued in advance of the term of the rental and must be settled in full immediately Payment can be made by credit card with an authorization to debit future rentals, traffic fines etc. Payment can also be made by cheque, bank transfer, corporate credit card or any other method mutually agreed between both parties. All customers are required to maintain a valid credit card on file at all times, failure of which may result in the termination of the contract All rental periods are calculated on a 24-hour basis. For example, a one- day rental starting at 9am must be returned by 9am the following day. Any delay – for example, if the car is returned at 5pm the following day – will result in an extra day being charged. Note that VAT will be added to your invoice for all rental and service fees as of January 1, 2018, as per instructions from the UAE government. All additional government levies and charges will be applied as required by the applicable law. Prices on our website are exclusive of VAT.
One of the bases of our company’s existence is to provide our customers with a hassle free and smooth booking process that is entirely digitalized. Our platform stores information of individuals booking through us where we collect information’s like name, email address, mobile number to confirm that they receive the right product they order. Furthermore, for car rental bookings we also ask our customers to provide us with their documents to for registration of the car rental process with RTA and providers portal. Our platform does accept online payment through credit/debit cards which why is it should be clear that Elite Rentals Dubai does not store any of its custumer’s payment data rather a full payment is taken by the payment gateway company and the corresponding bank.
4 – Cancellation
Your online booking cannot be canceled, once the rent payment is processed.
5- Drivers and Licensing Requirements
All drivers must be over 21 years old and 23 years old for sport cars. Drivers must provide a valid international or national (local) license, some local licenses are not accepted, our sales team will check your license’s validity before renting you the car. Drivers must not be under the influence of alcohol or drugs while operating the vehicle. All insurance claims resulting from driving under the influence will be denied and you will be responsible for all resulting damage repairs. It is primarily your responsibility to ensure that you are eligible to drive a rented car in compliance with the laws of the UAE
Delivery outside the company’s branches is subject to fees (depending on location). Driver must show original valid documents while receiving the car. Driver can take a video or photo of the current condition of the car, before signing the contract.
Smoking in our vehicles is strictly prohibited as it damages our vehicles and is a safety hazard while driving. Smoking in our vehicles may result in a charge of up to AED 5000. Driver must return the car in the same condition they received it, if the car is dirty or has any food leftovers or stains, this will result in a charge. Off-roading, rallying, racing or ‘drifting’ in our vehicles is strictly prohibited. going to deserts, and tracks is not allowed and will result to breach of contract. Customer is not allowed to drive over 160km/h, if the driver goes over this speed limit he will be warned on the 1st attempt, and charged 2000 AED on the 2nd attempt, and on the 3rd attempt we will shut down the car, and the remaining rental period will not be refunded. Pets may be allowed in our vehicles; however, cleaning and damage penalties will be charged, without exceptions.
8- Mileage Usage
Our offer is based on a maximum use based on the number of kilometers stated in your contract, typically 250KM per day, 1500KM per week or 4000KM per month. Excess usage will be charged at the rate of AED (25-50 AED) per KM, depending on the car.
9- Salik (Toll Charge) and Traffic Fines
The Salik (toll) charged will be the toll amount (typically AED 4), plus an AED 1 service fee, plus VAT on the service fee component Traffic fine charges will be the actual fine, plus an AED 50 service fee, plus VAT on the service fee component. We will inform you as soon as we get a notification from the concerned authorities. If the fine caused the car to be impounded, additional fee ranging from 100 – 500 AED will be charged. You will be required to pay these amounts immediately upon notification
10- Insurance Terms
All our vehicles are comprehensively insured.driver, passenger and third-party liability is provided. It is your responsibility to ensure that you conduct a thorough inspection of the vehicle prior to check-out and to ensure that all pre-existing damages are recorded on the vehicle. Your liability will be limited to AED 15,000 plus 20% of repair cost + VAT. In case of an accident that is your fault, in where a red-colour report will be provided by the police, your liability will be limited to AED 15,000 plus 20% of repair cost and total days of the road. All insurance and damage claims will require a police report in order to be processed Damage caused to our vehicle for which a third-party is not identified, for which a police report has not been produced or which results in the insurance claim being denied will be charged in accordance with the Elite Rentals Dubai Damage Rate. Repairs done by third-party garages and mechanics and not done by Elite Rentals Dubai will not be acceptable and will breach the contract. Note that, as is common in the industry in this region, damage to tires, wheels and rims is not included as part of the insurance coverage and the renter is responsible for the cost of repair or replacement.
11- General Terms
The hirer guarantees that: The renter undertakes to periodically check the condition of the car by controlling the pressure of oil, water, fire and tire pressure and informs the owner of any mechanical, pneumatic or electrical problems. The renter must report to the owner any signal appearing on the screen to report any type of maintenance. The renter must bear all damages resulting from improper use of the driver, including administration fees for failing to report this defect and continue to drive the vehicle. The driver holds a valid driving licence for more than one year and is 21 years of age or older. The vehicle will be driven only by valid drivers who has an International license, GCC license,and authorized countries license according to U.A.E rules. The renter must not use the vehicle for off-road driving, mechanical sports, rallying, towing or any other activity that may damage the vehicle. The renter is responsible for any damages, including administrative costs for the vehicle due to misuse. The vehicle will not be used for the transport of illegal substances (alcohol, drugs, etc.) or for transporting goods or transporting passengers for hire or for any other illegal act. In the event of a fine or confiscation of the vehicle, the renter is responsible for the payment of all damages to the lessor, such as the total value of the vehicle, the fines, the claims of the passengers, the claims of third parties and the loss of income. No insurance coverage is applicable if, The renter/driver during the rental period subleases the vehicle without the written consent of the landlord. The renter/driver is under the influence of alcohol or drugs at the time of an accident. The vehicle is driven by an unauthorized driver. See clause (i). In this case, the renter is required to pay all the damage caused to the vehicle, the third party charges, the passengers of the vehicle and the total rental value for the total number of days of repair of the vehicle in the shop and all fines. The owner has the right to pay an administration fee for all expenses incurred. The renter must comply with all traffic rules and will be required to pay the penalties resulting from violations of the Highway Code plus administrative fees. The renter is not allowed to take the rental vehicle across the borders of the United Arab Emirates. If the renter requests that the vehicle be taken to the other side of the water, this must be done in writing one week before the required date. The lessor will confirm or refuse in writing and reserve the right to do so. In the event of an agreement between the parties, the tenant may be required to pay an additional cost to the lessor if a special insurance coverage is applicable for that period.