Terms of Services

Agreement to Let and Hire

Agreement Summary

The OWNER agrees to rent the vehicle or vessel (referred to as the “Asset”) to the CUSTOMER for a set period and won’t offer it to anyone else during this time.

The CUSTOMER agrees to pay all the necessary fees, such as Rental Fee, Additional Charges, Delivery/Re-delivery Fee, and any other applicable costs, on time and to the correct account.

Both the OWNER and BROKER confirm they won’t do business with any countries on the OFAC sanctions list.

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Age Restriction

If you are under 18, you cannot register or use the website.

For Yacht Rentals

Delivery

At the start of the Rental Period, the OWNER will deliver the yacht in good condition, clean, and ready for use. The CUSTOMER will inspect and confirm it is in working order.
The yacht will include necessary equipment, such as safety gear for children if applicable. The OWNER does not guarantee comfort or safety in bad weather conditions.

Re-Delivery

The CUSTOMER must return the yacht in good condition (except for normal wear and tear) and free of any debts at the end of the Rental Period. Early return is allowed, but no refund will be given for unused time.

Cruising Area

The CUSTOMER must stay within allowed cruising areas and adhere to legal restrictions. Cruising hours cannot exceed six hours per day without prior agreement with the Captain. While berthing arrangements will be attempted, availability is not guaranteed.

Number of Guests and Responsibility for Children

The CUSTOMER must ensure the yacht’s capacity is not exceeded. Extra visitors may be allowed while docked, subject to the Captain’s approval. The CUSTOMER is responsible for the behavior and safety of children aboard.

Crew

The OWNER will provide a qualified Captain and Crew, adhering to UAE laws. The Crew is required to maintain confidentiality about the CUSTOMER and guests.

Captain’s Authority

The Captain has the authority to make decisions ensuring safety. Violating rules may result in early termination without a refund. The Captain can suspend water sports for safety concerns.

Operating Costs

The Rental Fee covers the yacht, its equipment, and crew wages. The CUSTOMER is responsible for fuel, food, drinks, harbor fees, and other additional expenses.

For Car Rentals

Delivery

The OWNER will deliver the car in good condition, clean, and ready for use at the agreed location and time. The CUSTOMER will confirm its condition upon receipt.

Re-Delivery

The CUSTOMER must return the car in good condition (except for normal wear and tear) and free of debts. Early return is allowed, but no refund will be issued for unused time.

Operating Costs

The Rental Fee covers the car and basic usage. The CUSTOMER must pay for fuel, tolls, parking fees, and traffic fines incurred during the rental period.

0 Deposit Option

Elite Rentals offers a 0 Deposit Option with the following terms:

  • Normally, the deposit is 5000 AED.
  • For a non-deposit option, the CUSTOMER pays a fee of 500 AED.
  • If the 5000 AED deposit is selected, it will be held for 21 working days to account for any traffic fines before the refund process begins.

Required Documents:

  • Passport or Emirates ID copy
  • Driving License copy
  • Delivery location and time
  • Additional driver details (if applicable)
  • Email address

Other Terms for Both Services

Non-Assignment

The CUSTOMER cannot assign or sublet the Asset without the OWNER’s written consent.

Insurance

The OWNER ensures comprehensive insurance for the Asset covering typical risks. The CUSTOMER is responsible for damages caused due to their negligence.

Payment of Fees

Funds paid to the Broker are transferred to the Stakeholder, and held in a designated account. Payment procedures and refund conditions are subject to the terms mentioned in the agreement.

Arbitration & Law

This Agreement follows UAE law. Any disputes will be resolved by arbitration at the Dubai International Financial Centre (DIFC) in English, with the decision being final.

Cancellation Policy

  • Cancellations made 72 hours before the rental starts incur a 50% fee.
  • Cancellations within 72 hours of the rental start incur a 100% fee.